Swiss Watch Services Est. 1991
The quality of service is exceptionnal. THANK YOU Bill for the excellent service.
Roger Bilodeau, Laval QC
I recently sent my much-loved, 20-year-old Raymond Weil watch to SWS, which I found online when I couldn't find a reputable Swiss watch dealer where I live. I have to say that I received exceptional service from Bill at SWS. We discussed what needed to be done to my watch by email, and today my watch arrived back looking, I must say, almost like new, and of course working perfectly. I wholeheartedly recommend SWS to anyone who needs any sort of repair done to a Swiss watch. I shall certainly avail myself of their services if and when necessary in the future. Thank you Bill, you are my hero! Joan Anderson, PEI, Canada
Very satisfied customer
Outstanding customer service. Beautiful job. Watch looks like new. Thank you!
Bill was very helpful and my Epos watch was professionally repaired and is working good as new. Very happy with the work done and the customer service Bill provided. I would definitely recommend and will not hesitate to use them again in the future.
Very good service
I called Bill interested in purchasing a Swiss Army Cavalry Gunmetal watch. I needed this watch in a hurry to present to a close loved one. Bill understood the urgency and was wonderful and so quick to act. Bill had the watch thoroughly looked at and tested prior to shipping it out. The watch is fantastic and the service provided here is top notch. Although I live in South Dakota in the U.S. I will be reaching out to Bill first for any watch needs in the future. Thank you Bill!
Very Happy Customer - Rapid City, South Dakota, USA
I have a vintage watch that nostalgically transports me to the 60's -70's era of bell-bottoms, pastel shades, Tom Jones, Do You know the Way to San Jose.... It's my pride and joy that I was reluctant to have serviced by anyone- But Bill has allayed all my trepidation, because he is a true professional melding Old World know-how and skill with New Age technology. He is approachable, giving the personal touch that makes you fell like someone, not scoffing at your layman's queries but explains options and horological technicality. He deals with Corporations and individuals and I recommend him for your heirloom or contemporary time-piece servicing at a well-worth cost.
Relieved and satisfied Baby Boomer customer
Bill is a true professional. Kept me informed of the maintenance he was performing on my Swiss Army Recon watch and quickly returned it to me, fully functioning...with a new gasket, silicone and a good cleaning! Well done. Would highly recommend his services to anyone who values their time pieces. Most professional. Thanks!
SWS was transparent and very helpful about anything and everything they could do for my grandfather's 35 year old watch. After sending it in, I was promptly called by Bill to explain the situation and my options. Deciding on what to do was simple with all the helpful information provided by Bill and I went ahead with the repair. A day later I was informed my watch was ready for pickup (I live very close) and that all had gone well. The watch looked pristine and better than it did when I first got it, very happy with it. Thanks Bill for all the helpful information and great repair work!
Bill, you are a legend! Not only has my watch arrived, it was showing the correct local time! Now that's customer service. Thank you very much Bill. All the best. Barrie... Set for life.
Watermans Bay, Western Australia
I am very satisfied with the watch I bought. Mr. Bill answered patiently and professionally to all my questions.
Québec City, Quebec
Received my Swiss Army watch, looks fantastic and has the correct time to boot. Appreciated the updates, will recommend to friends and family. Thanks Bill for the great job! H. Moulun
Hinton, AB Canada
Bill: Just got my watch back on my wrist working well. It looks like new. Outstanding service, I will recommend you to anyone who would require your services. Thanks again, John
Mahne Bay, NS Canada
This was the first time I've used SWS. Bill was able to track down parts for my c. 1969 Gruen Autowind... not an easy task! He had it repaired promptly and I was very satisfied with his customer service. Always professional, communicative, and he does a superb job. Highly recommended. Thanks Bill! Definitely coming back.
Dear Bill, We thought your service was just great - the updates and friendly correspondence were much appreciated. The watch is better than new with the modifications suggested to the hands. We'll be back.
Thanks Bill for the complete overhaul of my Certina. Not only is it working like a charm again, but the crystal, case and bracelet sparkle like new. I appreciate the care you took to explain details of the repair with me. Old fashioned service in a hi-tech world. Taking my cue from the centenarian who said, "If I'd known I was going to live this long, I would have taken better care of myself", I henceforth resolve not to wear that watch when swimming, felling tall trees, or cleaning up after ice storms.
I contacted SWS regarding getting my Swiss Army watch up and running after being dormant for a few years after a battery was improperly installed at a WALMART store. It had come to be more important to me as it had been a spontaneous gift from my father, who passed away in February. He had given it to me in 2000, and whenever I looked at it, it was a reminder of him and his kindness. I had procrastinated sending it anywhere because I was concerned that it might get lost. After communicating with Bill, who responded promptly and personal approach, I sent it off. I received it yesterday, shiny and looking practically new. It works like a charm. He went above and beyond his call of duty and I am most grateful. I am wearing it now, and feel the bond from my father. I am very grateful to Bill, who actually installed a new crystal and upgraded the movement to a newer one. I feel like a part of me has been restored; wish I had not waited this long! Many sincere thanks. Andrea
Tobique Narrows, New Brunswick
While visiting my son this past winter he showed me his Swiss Army Watch that he he said he had been told to just replace. He said he had paid a lot of money for this watch and did not want to just discard it. I offered to take it back home and see if I could find somewhere to send it. I spent some time searching the adds on the internet and finally settled on Swiss Watch Services. I can tell you I was a little nervous sending off my son's watch to an unknown address so I actually phoned and spoke to Bill. I was totally reassured and sent off the watch for repair. I just received the watch back and I am very pleased. I can hardly wait to return it back to my son. I have had excellent service and would highly recommend Swiss Watch Services without any hesitation . Thanks again. Linda
After several unsuccessful attempts at getting my treasured Seiko watch repaired locally I decided to go online. Swiss Watch Services seemed the right pick for me and I was certainly not sorry. I had confidence in Bill right away and had no qualms mailing both of my two watches to him for repair. I just received my watches back from Bill and both work and look like brand new! I'm very happy with them, especially for my Seiko that was a gift from my wife for our 25th anniversary. I will be wearing it when we celebrate our 45th anniversary this weekend! Now I am confidant to know of a place where people are competent and professional in watch repairs!
A very happy customer
After 6 months and 2 other repair shops I had given up hope of having my 20 year old keepsake watch repaired until I stumbled across Swiss Watch Services. We exchanged a few emails and I shipped my watch from Minneapolis. I really appreciated Bill's efforts at emailing me updates as soon as he received the watch and at every point along the way. The repair work was completed perfectly, quickly and with a top notch level of professionalism and customer service. Wow, it's so nice to experience good old fashioned quality and service!
Minneapolis, Minnesota USA
Simply put...WOW... Awesome service , great work and a fantastic price I got on my watch repair. Thanks
Extremely Satisfied Customer
I can't say thank you enough to Bill's awesome customer service. Bill is prompt with correspondence, quick with fixing my watch and most importantly, has a genuine passion for helping customers. I will not hesitate to go back to Bill for any watch-related problems. All the best, Bill!
Bill (SWS) has been the kindest seller I have found in years. When I've decided to not repair the strap of my Tissot watch due to the cost of the parts. Bill did something extraordinary, he installed another strap for free and sent me a kind letter saying the watch will be better in my hand than in a drawer - which is very true- Now, I will not go anywhere else than to Bill's shop if I have to buy or repair our family watches in the future, Thank you Bill - we need many more like you !
Extremely Satisfied Customer
Bill was very diligent at returning my questions and concerns whenever I contacted him. He did great work on my watch which I thought was done for. Thank you Bill
Taylor (Fort McMurray, Alberta)
After being told by the local watch and jewelry store that they had never heard of my watch and therefore could not repair it, I was very pleased to contact Swiss Watch Services and find out that they would repair my very sentimental watch. Thank you to Bill who kept me informed daily and even sent a picture of the package that was being mailed back to me. The watch looks like new. Customer service at its best, like years gone by. I will certainly recommend your company.
I recently sent my watch which I received for my retirement to SWS for some much needed attention. In conversation with Bill it was determined that the watch was worth repairing. The cost of repairs was reasonable and timely. In closing I would say that my dealings with Bill and SWS was pleasure. Lloyd J
Professional courteous service and communications from Bill start to finish on repairs to my wife's Omega watch. Thank you. Mel Baker, Stouffville, ON
Had my sons lovely swiss army calvary watch repaired by Bill It was returned shortly and running and looking better then expected . These kind of craftsman are getting hard to find . Kept up the good work my friend .. Wilf from western Canada
Extremely satisfied customer... my 1983 Cartier Panthere watch wasn't working, it needed a hard to find part that no one but Bill was able to source for a reasonable amount of money. Bill is a good, honest man, hard to find any-more. It has been 2 years since being repaired and my Cartier is still running great. He's got my future business.
Bill, you did an outstanding job on my wife's Omega watch. The watch looked like new when it came back and the repairs were done very quickly. I know now where I will go when my Omega Seamaster Titanium needs service
Wulf Heidorn, Thornhill ON
Bill of SWS has been an excellent help fixing my broken ESQ watch and servicing it and my Bulovia Watch both of which are about 20 years old but still look great and work perfectly thanks to the servicing they received .Bill went beyond expectations sourcing a link for the old bracelet and came through with everything he said he would . To crown it all he serviced the Bulovia at no charge! His fees were very fair. I would recommend this service to anyone. Peter Wilson - Burlington ,Ontario
Bill, Thank you for locating an original Swiss Army replacement strap for my husband's special 'keepsake' watch. You're simply amazing!
Just wanted to say that Bill has provided outstanding customer service and expert repair to my Tag Heuer and Fossil watch. It was an effortless experience with no hassle, exceeded my expectation, received some watch education and I would definitely recommend anyone to entrust their watch repair to Swiss Watch Services without any doubt. June Richmond Hill, ON October 2015
Outstanding Service and Trustworthy
Was very impressed with the professional "service" that Bill gave me in the estimate and repair of my watch. I could not believe how efficient everything was handled and the costs very reasonable! I would certainly recommend Swiss Watch Services to anyone. Rick Hoffman, Cobourg, ON
Very satisfied client
After describing my needs, Bill sent me 5 or 6 photos of the watch bracelet I desired (even on a replica watch I own). That effort alone was very impressive. All of my future watch-related needs will be with this service provider. Thanks, Bill.
RICH V, Madison, Wisconsin, USA
Very good customer's service, fast and professional. Thank you Bill for your good work.
Satisfied customer !
I am very pleased with the advice given to me by Bill in regards to the different options on repairing my Swiss Military watch . You can rest assured your watch will be well taken care of while in his hands . I was kept well informed though the entire process and my watch was returned to me super clean and working great!! Thanks so much.
Very pleased with the outstanding service. Bill went above and beyond when I contacted him for some bracelet links for my Swiss watch. They proved to be somewhat difficult to locate but he persisted where others would have left off and not bothered. It did not break the bank either. Would deal with them again anytime. Highly recommended. Thanks again Bill and have a great day everyone! Perry Saskatchewan, Canada
Happy satisfied customer
Was particularly fond of a Victorinox watch that I was unable to wear since the strap had disintegrated. The Swiss Army registered office in Canada were unable to locate a replacement but Bill miraculously did so and made yet another satisfied customer. Bravo!
Amazing service, extremely focused on details, and very professional. Thank you for your great service.
Bill was extremely professional about the service provided and went the extra mile to take care of other issues in my watches I didnt even know about. What I liked best is that Bill was able to work around my schedule for pickup and delivery of my watches. I will definitely be using Swiss Watch Services for all my watch repair and service requirements going forward.
The product was as described and arrived in a timely manner.
New Orleans, LA, USA
Hi Bill, I want to thank you for your excellent service. I would recommend your company to anyone who's in need of watch repairs.
Received my Grandfathers watch back from you guys a few days ago. It's keeping great time and looks brand new. Never had this kind of amazing service before. Thanks so much.